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Abstract: For the first time, this groundbreaking guide unlocksthe secrets used by Amazon, Virgin, Apple, Starbucks, and salesforce.com. It creates a guide for success based on three years of scientific study drawing insights from more than 100 businesses to identify seven key factors. When implemented together these factors have been proven to drive superior business performance. Customer culture isas fundamental to business performance as breathing is to living. It is the life force of your bu ...; [Read more...] For the first time, this groundbreaking guide unlocksthe secrets used by Amazon, Virgin, Apple, Starbucks, and salesforce.com. It creates a guide for success based on three years of scientific study drawing insights from more than 100 businesses to identify seven key factors. When implemented together these factors have been proven to drive superior business performance. Customer culture isas fundamental to business performance as breathing is to living. It is the life force of your business. This applies no matter what your industry sector.

Abstract: The concept of Management - Scientific management - Technological change - Concept of standardization - Organization structure - Organization dynamics - Decision making - Decision Making/Mathematical Analysis - Corporate Control - Measures of performance - Capital-equipment utilization - Mehtods analysis - Work-measurement/Time study - Production control - Cost Control - Quality control - Job Evaluation - Wage-incentive Systems - Synthesis: Theory and technique

Abstract: Introduction - Distributions - Introduction to measures of central value and dispersion - Universe and sample - The normal distribution - Various measures of central value and dispersion - Statistical inference - The variance:estimation and tests of hypotheses - The mean: estimation and tests of hypotheses - Analysis of variance - Regression and correlation - Analysis of covariance - Enumeration statistics - Probability of accepting a false hypothesis - Macrostatistics - Microstatisti ...; [Read more...] Introduction - Distributions - Introduction to measures of central value and dispersion - Universe and sample - The normal distribution - Various measures of central value and dispersion - Statistical inference - The variance:estimation and tests of hypotheses - The mean: estimation and tests of hypotheses - Analysis of variance - Regression and correlation - Analysis of covariance - Enumeration statistics - Probability of accepting a false hypothesis - Macrostatistics - Microstatistics - Nonparametric statistics - Sequential analysis - Sensitivity experiments.

Abstract: Basic principles - Social processes - Applications.

Abstract: Particles and their energies - The method of undetermined multipliers - Addition or removal of particles - The partition function of a monatomic gas or vapor - Latent heat - Molecular dissociation - Solutions - Thermal expansion of a solid - Classical mechanics - Vibrational partition function - Rotation of diatomic molecules - Electric and magnetic fields.

Abstract: Social accouting - Aggregative economic theory - Reading the record - Short-run outlook analysis - Some long-run issues.

Abstract: Top management in perspective - Analysis of the situation - The decision-making process - Implementation through organization and control - Basic day-to-day administration - Reappraising and recharting courses of action.

Abstract: Wages - Empire.

Abstract: General introduction - A day continuation school for girls - A day continuation school for boys - Problems of class teaching in a boys' day continuation school - Literature as mental culture - The teaching of mathematics and science in a day continuation school for boys - Physical training in a girls' day continuation school - Physical training in a boys' day continuation school - A camp school for boys - Arts and crafts - Co-ordination of school and works - The employer's part in cont ...; [Read more...] General introduction - A day continuation school for girls - A day continuation school for boys - Problems of class teaching in a boys' day continuation school - Literature as mental culture - The teaching of mathematics and science in a day continuation school for boys - Physical training in a girls' day continuation school - Physical training in a boys' day continuation school - A camp school for boys - Arts and crafts - Co-ordination of school and works - The employer's part in continuation school work.

Abstract: Trade unions structure - Trade union function - Trade union theory.